FAQs

1. Orders & Customization

How does print-on-demand work?

All items at Khanh Style Shop are custom-printed and produced on demand specifically for you after your order is confirmed. This process ensures high quality, minimizes excess manufacturing waste, and allows us to offer unique graphic styles.

Can I change or cancel my order?

Because orders enter automated production quickly, we allow a 12-hour window from the time of purchase to make modifications (such as updating shipping addresses, sizes, or variants) or to request a cancellation. Once an order has entered the printing or packaging phase after 12 hours, modifications or cancellations are no longer possible.

How do I choose the right size?

We include a comprehensive size chart with precise width, length, and chest measurements on every individual product page. We recommend comparing these measurements against your favorite-fitting garment at home before purchasing.

2. Production & Shipping

How long does it take for my order to be fulfilled and shipped?

  • Production Time: 5 – 7 business days (Monday – Friday).

  • Transit Time (US Domestic): 7 – 12 business days.

  • Total Estimated Delivery (US): 12 – 19 business days.

  • International Delivery: 15 – 27 business days depending on customs and local postal networks.

Where do you ship?

We ship to addresses across the United States as well as select international destinations including Canada, the UK, Australia, and European countries.

How do I track my package?

Once your order has been packaged and handed over to the carrier (e.g., USPS, UPS, FedEx, or regional couriers), you will automatically receive a Shipping Confirmation Email containing your tracking number and carrier tracking portal link. Please allow 24 to 48 hours for the carrier to register initial tracking scan updates.

Will international orders be subject to customs duties or import taxes?

Deliveries outside the United States may incur import duties, customs tariffs, or handling fees assessed by the destination country’s customs authority. These charges are determined by local governments and are the sole responsibility of the customer.

3. Returns, Replacements & Refunds

What if my item arrives damaged, defective, or incorrect?

We provide a 14-day quality guarantee. If your order arrives with a manufacturing defect, misprint, transit damage, or an incorrect item, please email us at [email protected] within 14 calendar days of delivery with:

  1. Your Order Number.

  2. Clear photos showing the defect, damage, or wrong item received, along with the parcel barcode label.

Upon verification, we will issue an immediate free replacement or a full refund. You are generally not required to ship defective print-on-demand goods back to us.

Can I return an item if I ordered the wrong size or changed my mind?

Because every item is custom printed upon order placement, we do not keep pre-printed stock. Consequently, we cannot accept returns or provide refunds for buyer’s remorse, accidental orders, or incorrect sizing choices. Please verify your sizing using our product size charts before checking out.

How long do refunds take to appear in my account?

  • Credit/Debit Cards: 3 – 7 business days after approval, depending on your financial institution’s processing schedule.

  • PayPal: 24 – 48 hours.

4. Payments, Billing & Security

What payment methods do you accept?

We accept all major credit and debit cards (Visa, MasterCard, American Express, Discover, JCB, Diners Club) as well as PayPal, Apple Pay, and Google Pay. We do not accept Cash on Delivery (COD) or personal checks.

Is my personal and financial information secure?

Yes. Our website uses 256-bit Secure Sockets Layer (SSL) encryption to secure data transmission. All payment transactions are processed through certified PCI-DSS compliant payment gateways (such as Stripe and PayPal). We never store or view your full credit card numbers or security CVV codes.

What currency am I charged in?

All prices displayed on our website are processed in United States Dollars (USD). If your bank account or payment card uses another currency, your bank will convert the payment based on its standard exchange rate.

5. Contact & Support

How can I reach customer support?

If you have additional questions or need assistance with an existing order, please contact us:

  • Store Name: Khanh Style Shop

  • Website: https://khanhstyleshop.com/

  • Support Email: [email protected]

  • Physical Address: 138025 Hillcrest St, Gilchrist, OR 97737, USA

  • Customer Service Hours: Monday – Friday, 9:00 AM – 5:00 PM (PST)