Return & Refund Policy

1. 14-Day Guarantee for Damaged, Defective, or Incorrect Items

We stand behind the quality of our products. If your order arrives with any of the following issues, we will gladly provide a free replacement or a full refund:

  • Manufacturing or Print Defects: Severe misprints, blurry graphics, missing design elements, or incorrect colors.

  • Damaged in Transit: Torn apparel, broken mugs, cracked cases, or packaging punctures affecting the product.

  • Wrong Item Received: You received an incorrect size, color variant, or design different from what is stated on your order confirmation.

How to File a Claim:

  1. Contact our customer support team at [email protected] within 14 calendar days of receiving your package.

  2. Include your Order Number and the email address used during purchase.

  3. Attach clear, well-lit photos or a short video demonstrating:

    • The defect, print flaw, or damage.

    • The product’s QR code/barcode label attached to the garment or poly mailer (if available).

  4. Our support team will review your claim within 1 to 2 business days. Once verified, we will immediately initiate a complimentary reprint or issue a full refund to your original payment method.

Note: In most cases of damaged or misprinted POD items, you are not required to return the defective physical product back to us.

2. Order Cancellations & Modifications

Because our automated production system sends orders directly to printing facilities shortly after payment confirmation:

  • Cancellation / Change Window: You may request order modifications (such as changing a shipping address, size, or color) or order cancellations within 12 hours of placing your order.

  • After 12 Hours: Once 12 hours have passed or an order has entered production/printing, we can no longer cancel, alter, or recall the order.

3. Buyer’s Remorse & Sizing Exchanges

Every product on Khanh Style Shop is custom printed on demand upon receiving your order. We do not maintain a warehouse of pre-printed inventory.

  • Sizing Issues: Detailed size specifications and measurements are provided on every product page. Please consult our sizing guides before completing your purchase. We cannot accept returns or provide refunds for ordering the incorrect size.

  • Change of Mind: We cannot offer returns, exchanges, or refunds for buyer’s remorse, personal preference changes, or accidental purchases once an item has been produced.

4. Return Process & Physical Address

If an authorized return is required by our customer care team:

  1. Authorization Required: Please do not send your purchase back to the manufacturer or print facility without first contacting [email protected] for a Return Merchandise Authorization (RMA).

  2. Item Condition: Items authorized for physical return must be unworn, unwashed, unaltered, and in their original packaging.

  3. Return Shipping Address: Authorized physical returns should be shipped to:

    • Recipient: Khanh Style Shop Returns Department

    • Address: 138025 Hillcrest St, Gilchrist, OR 97737, USA

  4. Return Shipping Fees:

    • If the return is due to an error on our part (damaged, defective, or incorrect item), Khanh Style Shop will cover all return shipping costs or provide a prepaid return label.

    • If an authorized return is approved for reasons other than merchant error, the customer is responsible for the actual return shipping postage. We do not charge a restocking fee.

5. Refund Issuance & Processing Times

  • Approved Refunds: Once your refund is approved, it will be processed immediately.

  • Credit Card & Debit Card: Refunds are returned to the original card used at checkout. Banks typically process and post the credit within 3 to 7 business days.

  • PayPal: Refunds issued to PayPal accounts generally appear within 24 to 48 hours.

  • Late or Missing Refunds: If you have not received your refund after 7 business days, first check your bank account or contact your credit card issuer, as processing times can vary. If you still have questions, contact us at [email protected].

6. Undeliverable & Incorrect Shipping Addresses

Khanh Style Shop is not responsible for orders that cannot be delivered due to incomplete, outdated, or incorrect shipping addresses provided by the customer at checkout. Packages returned to our sender address by the postal carrier due to an invalid recipient address can be reshipped at the customer’s expense.

7. Contact Us

If you have any questions regarding our Return & Refund Policy, please contact our support team:

  • Store Name: Khanh Style Shop

  • Website: https://khanhstyleshop.com/

  • Support Email: [email protected]

  • Physical Address: 138025 Hillcrest St, Gilchrist, OR 97737, USA

  • Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (PST)