Shipping Policy

1. Order Processing & Fulfillment Times

Every item is custom crafted, printed, and inspected before shipment:

  • Production / Handling Time: 5 – 7 business days (Monday – Friday, excluding federal holidays).

  • Order Cut-off Time: 5:00 PM (PST / Pacific Standard Time), Monday through Friday. Orders placed after this cutoff time or over the weekend will begin processing on the following business day.

2. Shipping Estimates & Transit Times

Once production is complete, your package is handed over to our standard domestic or international shipping partners (e.g., USPS, UPS, FedEx, or regional couriers).

Destination Estimated Production Time Estimated Transit Time Total Estimated Delivery Time
United States (Domestic) 5 – 7 Business Days 7 – 12 Business Days 12 – 19 Business Days
Canada 5 – 7 Business Days 7 – 14 Business Days 12 – 21 Business Days
International (Rest of World) 5 – 7 Business Days 10 – 20 Business Days 15 – 27 Business Days

Note: Delivery windows are realistic estimates and can be influenced by peak seasonal volume, inclement weather conditions, or local carrier logistics.

3. Shipping Rates & Calculations

Shipping charges for your order are calculated and displayed dynamically at checkout:

  • Standard Domestic Shipping: Calculated based on package weight, item category, and destination.

  • Promotions & Flat Rates: Any available free shipping thresholds or flat-rate options will automatically apply and display during checkout.

4. Order Tracking

Once your order has been dispatched from our fulfillment facility:

  1. You will receive an automated Shipping Confirmation Email containing your tracking number and carrier link.

  2. Please allow 24 to 48 hours for the carrier’s tracking portal to register initial transit scan updates.

  3. You can track your parcel at any time via the link provided in your confirmation email or by reaching out to our support desk.

5. Shipping Address Accuracy & Modifications

  • Address Verification: Customers are responsible for providing complete and deliverable address information, including apartment/suite numbers, postal codes, and recipient full names.

  • Address Corrections: If you notice an error in your submitted shipping address, contact us immediately at [email protected] within 12 hours of placing your order. Once an order enters printing or packaging production, address changes cannot be guaranteed.

  • Undeliverable / Returned Packages: Khanh Style Shop is not responsible for packages misdelivered or returned to sender due to invalid or incomplete addresses provided during checkout. Reshipment fees may apply if a package must be resent.

6. Customs Duties, Taxes & Import Fees (International Orders)

  • For deliveries outside the United States, your package may be subject to import duties, local taxes (VAT/GST), and customs administration fees assessed by your local customs authority.

  • All such applicable import charges are the sole responsibility of the customer. Khanh Style Shop has no control over delays caused by customs clearance procedures in recipient countries.

7. Lost, Damaged, or Stolen Packages

  • Damaged in Transit: If an item arrives damaged or broken, please inspect the package upon receipt and email [email protected] within 14 days with clear photos of the damaged item and packaging, along with your order number. We will dispatch a complimentary replacement or issue a refund.

  • Marked as Delivered but Not Received: If tracking shows “Delivered” but you cannot locate the package, please check around your delivery area, porch, side doors, and with neighbors or building managers. If still unlocated after 48 hours, reach out to your local postal carrier office before contacting our team for assistance.

8. Contact Information

If you have questions about your shipment, order tracking, or delivery issues, please reach out to our customer care team: